15th March 2015

 

ODR Certification Course Materials

Please find all necessary materials for ODR Certification Course here.

 

Course Details

ODR Certification Course 2015

 

Guides

01_- File a Claim (as customer)

(claim link)

02  – Repond (as retailer)

03 – Prepare Decision (as neutral)

 

 

Video Guides

Step 1 – Customer files a complaint

Step 2 – Retailer response

Step 3 – Customer escalates complaint

Step 4 – Neutral prepares decision

 

 

 Links

Youstice

 

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